Order Process
At Timbers Oasis, we make buying timber simple, transparent, and reliable. Whether you are a local contractor or an international importer, our streamlined order process ensures your requirements are met with precision and efficiency.
Step 1 – Inquiry & Product Selection
- Browse our Product Catalog or contact our sales team for recommendations.
- Provide details of your requirements:
- Timber species
- Grade & treatment (KD, HT, PT, etc.)
- Dimensions (length, width, thickness)
- Quantity (m³, pieces, or weight)
- Intended use (construction, furniture, export, etc.)
- Our team will assist with technical advice and confirm availability.
Step 2 – Quotation
- We will prepare a detailed quotation including:
- Product specifications
- Unit price & total cost
- Delivery/shipping cost (if applicable)
- Lead time & availability
- Payment terms
- Quotations are valid for a specific period due to market price fluctuations.
Step 3 – Order Confirmation
- Review the quotation and confirm your order in writing (email or online form).
- Provide company details or personal identification for invoice preparation.
- A proforma invoice will be issued for payment processing.
Step 4 – Payment
- Payment methods available:
- Bank transfer (local & international)
- Credit card or online payment gateway (if supported)
- Cash payment for local pickups (where allowed)
- Payment terms:
- Local Orders: 100% payment before delivery (or deposit + balance before release).
- Export Orders: Typically, 30 – 50% deposit, balance before shipping or via LC (Letter of Credit).
Step 5 – Processing & Quality Check
- Your timber is prepared according to specifications.
- Products undergo quality inspection to ensure grading, moisture content, and treatment match the order.
- Additional services (cutting, planning, packaging) are completed at this stage.
Step 6 – Delivery or Pickup
- Local Orders: Delivered to your site or available for pickup from our warehouse.
- International Orders:
- Packaging according to ISPM 15 export regulations.
- Loading into containers with protective wrapping.
- Coordination with shipping agents for sea or air freight.
- You will receive tracking updates and estimated arrival notifications.
Step 7 – Documentation & Handover
- BL: Bill Of Lading
- CI: Commercial Invoice
- PL: Packing List
- CO: Certificate Of Origin
- PC: Phytosanitary Certificate (for raw timber)
- FSC® / PEFC™ Certificates (if applicable)
- Certificates (Heat Treatment, Fumigation, etc.)
- Any additional compliance documents required by destination country
Step 8 – Packaging & Protection
- Wood is packed in bundled stacks, pallets, or crates, depending on the form (lumber, boards, sheets).
- Moisture-sensitive and high-grade wood is protected with plastic wrapping, end-sealants, or anti-mold treatment when required.
- All packaging is export-compliant and prepared to withstand long-distance transport.
Step 9 – Shipping Costs
- Shipping costs are based on volume, destination, and mode of transport.
- You may choose between FOB, CIF, or Door-to-Door services.
- Shipping quotes are provided with every order estimate.
Step 10 – Damaged or Delayed Shipments
- All shipments are insured unless stated otherwise.
- In case of damage or loss during transit, please report within 3 working days with supporting photos and documents.
- We work quickly to resolve claims and ensure replacements or refunds where applicable.
- Force Majeure: Timbers Oasis is not responsible for delays or inability to fulfill orders caused by events beyond its control, including natural disasters, strikes, or customs delays.