Frequently Asked Questions
About Our Wood
1. What wood types do you offer?
Hardwoods, Softwoods, Engineered wood, Specialty wood or exotic species from around the world.
2. Where is your wood sourced from?
Reputable mills and forests worldwide, with full origin and species details.
3. Is your timber legal and sustainable?
Yes. We comply with EUTR, Lacey Act, and other laws, and offer FSC® & PEFC™ certified wood.
4. Can you provide certificates?
Yes — grading, origin, legality, and sustainability documents available.
Choosing the Right Wood
5. Which timber is best for my project?
Hardwoods (e.g., oak, teak) for furniture/flooring, softwoods (e.g., pine, spruce) for construction.
6. Hardwood vs softwood — what’s the difference?
Hardwoods are denser and stronger; softwoods are lighter and easier to work with.
7. Is this wood outdoor-ready?
Some species are naturally durable; others can be treated for exterior use.
8. Is the wood termite and rot resistant?
Yes — we offer resistant species and treatments.
9. Can I use this wood for flooring, decking, or furniture?
Yes — we’ll match the best timber to your application.
Wood Specifications
10. Is the wood treated or untreated?
We offer both, depending on indoor or outdoor use.
11. What grades are available?
Clear grading info (e.g., Select, #1 Common, FAS) provided.
12. Kiln-dried or air-dried?
Mostly kiln-dried (8–12% MC); air-dried on request.
13. Is the timber structurally graded?
Yes — for certified load-bearing uses.
Sizes & Custom Work
14. What sizes are available?
Standard and custom lengths/sizes available.
15. Can you cut or finish to my specs?
Yes — cutting, planning, sanding, finishing available.
16. Can you supply custom moisture or surface finishes?
Yes — tailored to project needs.
17. Does the wood need extra treatment?
Depends on use — some ready to install, others need sealing/finishing.
18. Can I paint or stain the wood?
Absolutely — we’ll advise the best prep method.
Pricing & Orders
19. How much does timber cost?
Pricing varies by species, size, and finish — quotes on request.
20. Do you offer bulk discounts?
Yes — for large or repeat orders.
21. Are prices fixed?
Estimates only — final pricing confirmed before order.
22. Are extra services charged separately?
Yes — cutting, finishing, and delivery costs are listed clearly.
23. What are your payment terms?
We accept bank transfers, L/Cs, and secure payment methods.
24. Can I get a quotation or invoice?
Yes — pro forma or full invoices available.
Availability & Delivery
25. Is this timber in stock?
Many species are ready to ship; others by order.
26. What’s your lead time?
Typically 10 – 30 days, depending on the order.
27. How long does delivery take?
For in-stock products, local deliveries are typically completed within 2–5 business days. International or custom orders may require additional time due to production, documentation, and shipping arrangements.
28. Where do you ship?
Worldwide — full export documentation handled.
29. Do you deliver to my location?
Yes — local and international delivery available.
30. Can I collect my order?
Yes — warehouse pickup by arrangement.
31. Is there a minimum order?
Specialty woods may have specific minimum order requirements. For common species, smaller quantities are available; however, international shipments generally require a minimum of one full container load.
Samples & Partnerships
32. Can I get samples?
Yes — most products available on request.
33. Do you work with architects and contractors?
Yes — we partner with professionals across industries.
Care & Storage
34. How should I store wood before use?
Flat, off the ground, shaded, and ventilated — avoid direct sun/rain.
35. How do I maintain wood after installation?
Regular cleaning and applying oils, sealants, or finishes as needed.
36. Do you offer a warranty or guarantee on your timber?
Yes. We stand by the quality of our products. If timber is found to be defective or not as specified upon delivery, we will work with you to arrange a replacement or refund in accordance with our sales terms.
37. What happens if my order arrives damaged?
Please inspect all deliveries upon arrival. If you notice any damage, document it with photos and notify us immediately. We will assess the issue and arrange a replacement or credit as appropriate.
38. How do you ensure timber quality?
All timber is carefully inspected for grade, dimensions, and moisture content before shipping. We follow international grading standards and can provide certification for quality assurance.
39. What is the difference between rough-sawn and planed timber?
Rough-sawn timber has a textured surface straight from the sawmill, ideal for further processing. Planed timber (also called dressed or surfaced) has been smoothed for a finished look and precise dimensions.
40. Which wood species are best for humid climates?
Species such as teak, ipe, and cedar perform exceptionally well in humid or tropical conditions due to their natural resistance to moisture and decay.
41. Do you sell reclaimed or recycled wood?
Yes. We offer selected reclaimed and recycled wood options for projects that require a sustainable or weathered aesthetic.
42. Can you handle export documentation and customs clearance?
Yes. We prepare all necessary export documentation, including phytosanitary certificates, certificates of origin, and customs paperwork, ensuring a smooth shipment process.
43. Which Incoterms do you use for international trade?
We work with standard Incoterms such as FOB, CIF, and EXW, depending on customer preference and destination. Details are confirmed before finalizing the order.